In order to care for the patients, we have to ensure we look after ourselves and our families first. If our minds are elsewhere, for example, family concerns or you are unwell yourself. Then you won’t be able to give 100% to the patients. Supporting our staff is top priority, giving them the support and understanding they need.

Care before financial benefit (community benefit before own benefit) - it’s more than a job, we aren’t focused on being a money making machine, we want to be a company that focuses on compassion for the community

In order to care for patients, we have to look after each other and work seamlessly. Responsibility isn’t all on one person, it’s on every member of the team. This includes other agencies, clients, security and more.

Learning from each other helps the company develop and ensures greater care can be provided. Giving everyone the opportunity to gain knowledge. If you have the ability to share knowledge, do so. Don’t keep your knowledge to yourself. It isn’t a competition of who knows more. It’s about being better equipped to care and helping others do the same.

Communication, honesty about mistakes, mental health, physical health, and more. Being honest with each other allows for understanding, trust and ability to support each other better.  This includes transparency between us, clients, security and vice versa.  It creates better working relationships and trust. Without transparency it causes stress, concern and toxic working environment.